Deliveries

Our aim at Sweet Creations is for you to receive your purchased items quickly and in perfect condition.

We try to despatch all orders within 2 business days of receiving cleared funds, although please allow a little longer in busy periods. All goods are packaged securely for maximum protection during transit.

UK Deliveries

 All items are despatched by one of Royal Mail's services. Please use the drop-down menu at checkout to choose your desired delivery method and the price will alter automatically. First Class Royal Mail aim to deliver within 3 working days, however delays can occur during busy periods (e.g. Christmas, Valentine's Day, etc) and in the event of any industrial action taken by Royal Mail. Sweet Creations cannot be held responsible for these delays.

Overseas Deliveries

All items are despatched by Royal Mail Airmail. Please use the drop-down menu at checkout to choose your desired delivery method and the price will alter automatically.

Returns & Refunds

Damaged Items

You must notify us by e-mail within 24 hours of delivery if your product has arrived damaged. Please retain the original packaging for our inspection. Photographic evidence and/or the items return to us within 30 days of delivery will result in your damaged goods being replaced free of charge or a full refund given.

If we request the item's return to us and we do not receive it within the 30 days stated (starting on the date of request to return) and you cannot supply 'proof of postage' of the item, then it will be deemed that you have retracted your complaint and therefore no replacement item or refund will be made.

Accuracy of Product Description

If you feel you have been mislead by the description of a product, please e-mail us in the first instance within 24 hours of delivery to inform us of the problem. We will be happy to refund your money within 30 days of purchase, we'll even refund the postage, naturally enough the goods must be returned to us unused and undamaged. If we receive the item back and find that it has been used or is damaged, no refund will be given. Please enclose a covering note with full details of your reason for return, and what you would like us to do about it. Please also include your order number and details of your original method of payment. Goods must be returned in the original packaging and secured so that they will not be damaged during the return shipping process.

If we do not receive your returned item within the 30 days stated (starting on the date of request to return) and you cannot supply 'proof of postage' of the item, then it will be deemed that you have retracted your complaint and therefore no refund will be made.

Withdrawing from purchase

If for any reason you change your mind after completing checkout and decide you no longer require the item(s) you have ordered, you have a seven day cooling off period.

Please notify us by email as soon as possible - if we have not yet despatched the order to you, we will reimburse you in full. If your goods have already been despatched, you must return them, unopened in their original packaging within 30 days and a refund will be given only once they are in our receipt. The price you pay for returning the goods will be your responsibility and no refund will be given for return postage costs.

If we do not receive the item within the 30 days stated (starting on the date of request to return) and you cannot supply 'proof of postage' of the item, then it will be deemed that you have decided to keep the item and no refund will be made.